Find resources from the Office of Data and Innovation (ODI) to help you deliver great services. You’ll find high-level principles, detailed guides, and training. We add and update resources as we partner with state departments.
If you want a place to start, we have recommendations for how to use each type of resource.
Promote equity by helping everyone understand information
Our recommendations for how to help everyone understand content
Why plain language is important and tips for doing it in your writing
An online, self-paced course introducing plain language for State of California staff
A 90-minute course that covers intermediate plain language skills and methods
Our detailed guide for making sure content is in plain language
Guides on plain language and other content design topics
Create services that are more likely to meet people’s needs
Write so people can easily understand and take action
ODI’s 7 keys for writing great content, including ways to implement them
Our recommendations for how to help everyone understand content
An online, self-paced course introducing plain language for State of California staff
A 90-minute course that covers intermediate plain language skills and methods
How we keep our writing consistent, including the reasons for our choices
Our detailed guide for making sure content is in plain language
Articles, guides, and tools to learn more about content design
Use information to deliver better decisions, services, and outcomes
How ODI and CalHR increased analysis capabilities for the Examination & Certification Online System
How ODI forecasted the impact of drought on community water systems
Focus on outcomes, iterate, and adapt to new evidence to solve people's needs