Tips and tools for improving service delivery

Principles, guides, and training to help California state staff work better.

Featured resources

Our recommendations for how to help everyone understand content

An online, self-paced course introducing product principles

Collect, store, and share data safely responsibly

A self-paced course focused on building human-centered design skills

Create services more likely to meet people's needs

Write so people can easily understand and take action

Use information to deliver better decisions, services, and outcomes

Focus on outcomes, iterate, and adapt to new evidence to solve people's needs